My Orders
We appreciate your feedback!
We're so excited to hear that you've had a great experience with Southtree. Let others know how easy it is by leaving a review!. Leave a Review on Google:. Leave a Review on SiteJabber:. Your feedback will help the next family looking to preserve the
How should I clean my photos?
Great question! Cleaning your photos is a fun and easy thing to do while reviewing your items before shipment. Before getting into specifics, it’s best to clean photos while wearing cotton or latex gloves, to avoid leaving fingerprints. Additionally,
Where can I leave feedback?
We're so excited to hear that you had a great experience with Southtree!. Would you be willing to share your experience with others by writing a review?. Leave a Review on Google:. Leave a Review on SiteJabber:. Your feedback will help the next famil
What's your cancellation policy?
Please reach out to our team if you’d like help canceling your order or have other questions!. [email protected].
How do I safeguard my USB thumb drive?
A USB thumb drive is a great way to get your digitized, future-proof, and ready-to-relive memories back. There are a couple of things you can do to make sure your USB thumb drive works for years to come:
How do I backup the digital files on my USB Thumb Drive?
Creating a backup of your precious recorded moments is a great insurance policy in case anything happens to your original USB Thumb Drive. We recommend storing copies of your digital files in two or more places. You can even keep copies on a second c
What’s your return policy?
Think we missed something? Simply contact us at [email protected] to let us know. If we can’t fix it, we're happy to provide a refund or credit. No hassle!. We accept returns within 30 days of completion of an order. Though we are not obligated to d
How much does it cost to ship my order to Southtree?
The answer is: it depends! You have a couple of different options:. Each shipping option includes your Southtree Box, Safety Item Barcodes, UPS Ground Shipping Label, and Welcome Guide. For the return shipment of your Southtree Box to us, we include
How do I set up a return?
We will be happy to help you get any issues with your order fixed as quickly as possible!. To get started, please contact our customer support team via email at [email protected]. A member of our team will be glad to look at your order and discuss p
Why haven't I seen an order update in a few days?
We often say preserving your memories is more of an art than a science. Our processing time is based on our current order volume and the details of each order, such as the formats included, or if any hands-on troubleshooting is needed for each tape t
How can I check on my order?
In addition to email updates, we also have a tracking system built into our website. You can check the status of your order by visiting www.southtree.com/Order-Tracking.Simply enter your order number and email address and you will be able to see real
Where do I send my order?
Before sending in your items, be sure to place your order online first. We cannot accept orders that have not been first placed online. To get started, go to southtree.com to build your order!. After you complete that step, we will mail out a Southtr
What's covered by the shipping?
Our flat-rate shipping fee covers more than just shipping! It includes everything you need to safely pack and send in your order. The actual value is up to $69.95, depending on which shipping method you select, so it's a pretty sweet deal! For your c
Where are you located?
Our processing facility for our mail-in service is located in Chattanooga, TN. We do all processing in-house and never send your media anywhere else.We're primarily an online company helping customers from every state digitize their home movies and p
Contact Customer Support
We're here to help!Do you have a question but can't find an answer in our Help Center? Not a problem! For quick answers, simply contact our Customer Support Team by email here. If you prefer to speak to a representative over the phone, we offer frie
Is there a time limit on my order?
After you place your order, you will have one year to send your order to us! However, if you aren't able to send it in within that time frame, we can always reactivate your order for just a small fee of $9.95. If you'd like to do that with an existin
How do I redeem my Groupon?
Redeeming your Groupon code is easy! First, locate the code on your Groupon voucher. Groupon redemption codes usually start with a G, and are followed by seven characters. Please note that we are not looking for your Groupon order number. We just nee
What forms of payment do you accept?
We accept all major cards including Visa, American Express, MasterCard, and Discover. We also accept PayPal and Amazon Pay. We do not accept cash or checks.To get started with your order, head over to southtree.com/order.
How much does it cost?
That's a great question! The pricing actually depends on the type of items you're wanting to convert. Here's the pricing for each type of media:. Tapes pricing - $15 per tape (price below includes cost of one output, i.e. a thumb drive, a digital dow
How long does it take?
We know you are eager to be reunited with your memories!. Our estimated processing time is approximately 4-6 weeks once your order arrives at our processing facility. However, there are a number of factors that contribute to how long it takes a parti
How do I place an order?
Great question!. It's a quick, simple process!. Head on over to www.southtree.com and decide what you would like to send in!. With Southtree, you can choose to send in Tapes, Photos, Film, or Audio. Select which option you'd like and proceed to the n