Shipping
Can I ship my order in multiple boxes?
We can only accept one shipment of an order. If your order doesn't fit in the box that we sent to you, no worries! You're more than welcome to find a bigger, sturdy box and ship your items in that. Just make sure you use our shipping label. However,
What are my shipping options, and how much do they cost?
For the initial shipment of your Southtree Box, we provide a few options:. For the second leg of shipping — return shipment of your Southtree Box to us — we include a UPS Ground shipping label. Just use this label to drop off your package at a UPS Gr
Can you ship to a PO Box?
In an effort to offer the most reliable shipping options, we do not ship to PO Boxes. At this time, we also do not ship to Hawaii or Alaska. However, we are always adding new features and services to serve as many customers as possible.
Can I change my shipping address?
That depends!. We want to make sure your order is shipped to the right place, so we would be happy to help you update your return shipping address in our system. If either 1) we have not received your order or 2) your order is still in our facility a
What if all of my items do not fit in my Southtree box?
The shipping label included with your Southtree box is valid for any box you need to use in order to send your items to us. Please feel free to find another sturdy box to pack your order in. Then, just tape it up securely, and apply the label. Please
How long does it take to receive my Southtree box?
As soon as you hit the submit button during checkout, your order will be processed and you will receive an order confirmation number. The Southtree Team will fulfill your order and get your box shipped out within 48 hours*. Transit time will add anot
How do you ship my items back to me?
We use UPS Surepost as our standard shipping method to send your completed order back to you. This is already included as a part of our flat-rate, round-trip shipping fee for all orders! You also have the option to select an upgraded shipping method
How do I ship my media to Southtree?
Before sending in your items, be sure to place your order online. We cannot accept items that are sent in if an order has not been placed. To get started, go to southtree.com/pricing and build your order. If you've received your Southtree shipping bo