Payments & Promotions
When will I get my refund?
Refunds take between about 5-10 days, you will see your refund go back onto the account that you used to make your original purchase.
What’s your return policy once my items have been digitally preserved?
Think we missed something? We make returns super easy. Simply contact us to set up a review! We accept returns within 30 days of completion of an order. An order is considered complete from the day our team hands the product to the shipping carrier f
How do I receive a refund for my order?
We're here to help. All you need to do is contact our Customer Support Team by sending an email to [email protected], if you prefer to speak to a representative over the phone, you can reach us at 423-228-2274. Our phone support hours
Can I combine multiple promo codes on a single order?
Unfortunately, no.We are not able to combine promo codes — there's a limit of one per order. This includes third party promo codes, such as Groupons. However, giving the gift of Southtree is a great idea! If you have multiple codes and can only use o
How do I redeem my promo code?
Entering your promo code is easy!. Promo codes are valid towards any of our conversion services up to the dollar amount or percentage they are worth. To use your promo code, first, choose what format you want to digitize. Second, count how many of th
Can I have a refund if I missed the sale or the price of an item dropped?
If you contact our Customer Service team within 7 days of your original purchase, we'd be happy to adjust the sale and refund you the difference!